Technology help for older adults—patient, clear and personal.
From phone settings and photo sharing to unwanted pop-ups, Just Ask Will helps older adults and their families feel more comfortable with technology, one step at a time.
Help that respects your time and privacy.
Tech problems can be frustrating at any age. You should never feel embarrassed for asking a question or feel pressured to install software you don't need.
- Step-by-step iPhone and Android guidance
- Text messages, email, photos, contacts and apps
- Help understanding pop-ups and notifications
- App permissions, notifications and storage
- Help families coordinate a session for a parent
English and Spanish support available.
Questions you can ask without hesitation.
"What does this message on my phone mean?"
We’ll look at the message together and explain what it means and what you can do.
"A cleaner app keeps asking me to pay."
We can check what the app does, review permissions and help remove unwanted programs where possible.
"I cannot find my pictures."
We can check galleries, backups and account settings to understand what recovery options may exist.
"I want to learn how to use my smartphone."
We can explain texting, app settings, email, photo sharing and basic online safety at your pace.
Helpful support. Clear, simple pricing.
Choose a session that suits you, select an available time, and pay securely through Cal.com. Device repairs and advanced data-recovery work are quoted separately.
10-minute consultation
Great for pop-up questions, confusing phone settings, and a second opinion.
Book 10 minutes →20-minute consultation
Best for guided troubleshooting, unwanted apps, and account or notification issues.
Book 20 minutes →30-minute consultation
For multiple questions, step-by-step coaching, and more complex technical issues.
Book 30 minutes →Rate equivalent: $1.50/minute; 10-minute/$15 minimum. Appointments are subject to availability. Cancellation and refund terms are shown during booking.
Frequently asked questions
No jargon. Just straightforward answers.
Is every pop-up warning a real virus?
Often, a pop-up comes from a browser notification or advertisement. We check the cause first and explain the next steps.
Can you remove unwanted cleaner apps and fake antivirus programs?
We can review apps and notifications, help remove what you no longer need, and explain any further steps your device may need.
Do you support older adults?
Yes. We offer patient, plain-language assistance with phone basics, email, apps, passwords, suspicious messages and pop-ups.
How much does a consultation cost?
Prepaid phone consultations are $15 for 10 minutes, $30 for 20 minutes and $45 for 30 minutes. Additional device repair or data recovery work is quoted separately.
A little help makes technology easier.
Choose a consultation time or give Will a call. We’ll take it from there.