MAIL-IN SERVICE · APPROVAL REQUIRED
Need help from afar?
Ask before you ship.
Mail-in phone repair is considered case by case. Submit your device model and symptoms first. If accepted, you will receive a written scope, estimated cost and specific shipping instructions.
PROCESS
Three steps, no guessing.
Send an inquiry
Explain the issue and device condition.
Review the terms
Agree to the scope, any diagnostic fee and shipping responsibilities.
Ship only when authorized
Use the address and instructions provided privately for your approved case.
Do not mail a device without service authorization. Back up accessible data and remove personal accessories before approved shipping.
SERVICE INQUIRY
Tell us what happened
This form prepares a text message on your device. Review and send it to complete your inquiry. You can also call.
Do not send passwords, verification codes or financial information.
NEXT STEP